FAQ's
Frequently Asked Questions
Everything you need to know about orders, delivery, returns, sizing, and our handcrafted RETTROSE collections.
Standard delivery usually takes 3–5 working days. Delivery times may vary during busy periods or promotional events.
Yes, we ship internationally to selected countries. Shipping rates and delivery times vary depending on your location.
Once your order has been dispatched, you will receive a confirmation email with tracking details.
Many of our designs feature handcrafted detailing and hand embellishments created by skilled artisans in India.
Our footwear generally fits true to size. If you are between sizes, we recommend checking our size guide before ordering.
You can return eligible items within 14 days of receiving your order. Items must be returned in their original condition with tags attached.
Refunds are usually processed within 10–14 working days after your return has been received and inspected.
Store your shoes in a cool, dry place and avoid excessive moisture or rough surfaces to preserve embellishments and materials.